Thank you for shopping at XelGizmo. We aim to provide our customers with the best shopping experience. If you are not entirely satisfied with your purchase, we are here to help.
Returns
-
Eligibility for Return:
You can return an item within 1-3 days from the date of delivery if it is defective, damaged, or if you received an incorrect product. The item must be in its original condition and packaging. -
Return Process:
To initiate a return, please contact us at [email protected] with your order details and a description of the issue. We will guide you through the return process. -
Conditions for Return:
-
The product should not have been used or damaged.
-
The product must be returned in its original packaging, including all accessories, manuals, and other items that were part of the original shipment.
-
Refunds
-
Refund Eligibility:
Refunds are only applicable if the product is returned due to damage, defect, or incorrect delivery. Refunds will be processed to the amount you paid for the product. -
Refund Process:
Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund. If approved, we will arrange for the refund via cash on delivery method. -
Timeframe:
Refunds will typically be processed within 1-3 days after receiving the returned product.
Non-Refundable Items
Please note that certain products, such as those that are personalized or made-to-order, are not eligible for return or refund.
Shipping Costs
Shipping costs are non-refundable. If you are returning an item due to a defect or error on our part, we will cover the return shipping cost.
Contact Us
If you have any questions about our return and refund policy, please don’t hesitate to contact us at [email protected].